Refund policy

All sales are final. If you experience any issues with your order, please contact us at info@thisisnotatoy.shop for assistance.

Ready-to-ship items are shipped within 3–5 business days, while made-to-order items may require 1–4 weeks for processing and shipment. You will receive a confirmation email with tracking details once your order has been shipped.

For international orders, please be aware that any duties, taxes, or customs fees imposed by your country are the customer’s responsibility. We are not liable for international customs charges, unclaimed shipments, or delays due to incorrect shipping information.